Past Events

ASQ Members Night – Open to the Public

The American Society for Quality (ASQ) is an international association for quality professionals. ASQ Member Nights contain presentations of pertinent subjects by experienced professionals.

 Presentation – Performance Measurement

presented by Dennis Waithe

 *“If you can’t measure it, you can’t manage it”

* attributed to W. Edward Demings, Peter Drucker, and others

 Performance measurement is one of the cornerstones of business excellence. Business excellence models encourage the use of performance measures, but in addition and more importantly, they consider the design of performance measurement systems to ensure that measures are aligned to strategy, and that the system is working effectively in monitoring, communicating, and driving performance – www.BPIR.com

 In tonight’s presentation, Dennis will focus on critical aspects of Performance Measurement, including:

• Why measure performance?
• Principles/concepts of Performance measurement
• How performance measures are derived
• How measures are applied in practice (Government/Private Sector)
• Some challenges in Performance Measurement

The Presenter

Dennis Waithe, BA Econ Hons., MPA

 Dennis holds a Bachelors Degree Honours in Economics and a Masters Degree in Public Administration both from Carleton University. He started his Public Service career in 1981, and has now served for almost 29 years. Over 19 of those years were spent at Agriculture and Agri-Food Canada (AAFC), first as a Junior Economist and subsequently as Senior Economist working on a variety of regulatory policy issues affecting agriculture.

Dennis briefly held the position of Senior Economist, Regulatory Affairs, at the Canadian Food Inspection Agency before moving on to Health Canada where he held the position of Director, Strategic Planning and Accountability from January 2001 to March 2008. At Health Canada he won two Deputy Minister’s awards in 2002 – (1) for Diversity Management; and (2) Mentorship. Dennis currently holds the position of Senior Director, Strategic Planning and Reporting at PWGSC.

ASQ Members Night – Open to the Public

Thank you for all who attended, this was a well worth while presentation

February 17^th 2010 - Doors open at 6:00pm, presentation from 7:00-9:00pm.
RCAF Officers Mess,

158 Gloucester Street, Ottawa, ON

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$10 for ASQ, CPSQA, NQI & OMN members, $12 for non-members (everyone welcome)

REGISTER 

 The American Society for Quality (ASQ) is an international association for quality professionals. ASQ Member Nights contain presentations of pertinent subjects by experienced professionals.

 Building an e-learning Strategyfacilitated by Stephen Davies.

 A study commissioned by the Conference Board of Canada concluded that “the most successful countries of the 21^st century will focus on lifelong learning, and the most innovative will use e-learning to do so. A well-trained labour force that consistently learns new skills is able to drive economic prosperity to new heights. E-learning is a tool that enables employers to ensure that their employees gain new skills. E-learning will be the tool of choice for 21st century employees who need access to flexible, just-in-time learning systems”.

 Tonight’s ASQ member event will focus on understanding and building an e-learning strategy in the workplace, and will be presented in two parts.

 Part One - “Changing Demographics – the impact on training and learning”

This first part of the evening will cover the changing demographics of the workplace and the impact that the “Millennial” generation will have on both training philosophies and how communication is impacted.

 Part Two - “Effective on-line learning – blending different training types for maximum return”

The second part of the evening will look at how we should holistically look at training strategy and how we can effectively blend together on-line learning with other more traditional modes of training for maximum effectiveness while retaining a cost-effective bottom line.

 Both of the presentations will be interactive with exercises for audience participation. The attendees are encouraged to bring with them examples of training issues or thoughts on training strategy to be able to bring them into the discussion. There will also be a focus on how training interacts with quality management systems, particularly on proof of competency which is still today a real issue for quality systems auditors.

About Stephen Davies

Stephen is a senior member of the ASQ and the Marketing Chairman of the Standards Engineering Society. He is currently an independent consultant for on-line learning companies for both business development and for developing learning strategies, and also teaches courses in Entrepreneurship and Operations Management at the Sprott School of Business - Carleton University in Ottawa.

Stephen has designed many key training programs for large government and private organizations, most notably the Canadian Department of National Defense (DND), Canada Revenue Agency, Corporations Canada, Abbott Laboratories and Sunlife Financial. The highlight of his teaching was delivering risk and process training programs in both Afghanistan and Bosnia for DND and SNL-Lavalin PAE. Stephen is an award-winning speaker who brings a wealth of experience to the design of novel approaches to training, particularly in the Standards space.

His previous role was VP Business Development and co-founder of DISTIL Interactive, a producer of interactive learning games. DISTIL was sold to the Canadian Standards Association in early 2009.

ASQ Ottawa Valley Holiday Season Event

Celebrate, Network, Laugh and Enjoy

(program includes enthralment by area magician Elliot Smith)
With Quality Professionals of the Ottawa Valley Region

On December 15, 2009

At the RCAF Officer’s Mess
158 Gloucester St., Ottawa, ON. Directions

Between 6.00pm to 9.00pm

Bring your spouse or date – see below for GREAT couple pricing.
Join us for fun games & prizes, a most interesting presentation, delicious food, traditional drinks, a holiday atmosphere, good friends and a traveling magician.

Program:
6.00pm-7.00pm   Informal networking & networking games
7.00pm-7.30pm    Light dinner & drinks/cash bar
7.30pm-8.00pm    National Capital Region Trivia Game
8:00pm-8:30pm   Bill Osbourne “Back from Africa” presentation
8.30pm-9.00pm    Prizes & Announcements

Everyone welcome – we are your quality professional community!

Hospitality fee: $10 per person (ASQ, CPSQA, OMN & NQI Members) and $12 (Non-Member). Couples pay $15 and $17 respectively. 

Drop ins welcomed

September 29 2009
A Personal WIKI for Personal Knowledge Management
presented by David Shaw.

Thank you for all of those who came to the Seprember 29th presentation of - A Personal WIKI for Personal Knowledge Management presented by David Shaw. You can download your free copy of the Wikka - personal wiki software.

September 29th2009 - Doors open at 6:00pm, presentations from 7:00-9:00pm.RCAF Officers Mess, 158 Gloucester Street, Ottawa, ON $10 for members, $12 for non-members (everyone welcome) Wikis are great for knowledge management, software documentation, project diaries and much more. Rather than prattle on, the approach here is hands-on with a personal Wikka application for Windows that each attendee can take home. The Wikka wiki is pre-populated with some food and drink recipes to help you get started with wiki concepts. Wikka is portable and does not install into the Windows registry. You can run it from your C:\ drive or from a USB stick. Attendees will learn: Installing & uninstalling the wiki; Starting and stopping the wiki; Creating an account; Navigating the wiki; Searching the wiki; Creating content; Creating categories; Understanding backlinks; Attaching files. The PresenterDavid Shaw, pcip  David Shaw, pcip, is a senior information-management consultant. He has managed knowledge and content-management-system projects in the USA, Canada, UK, Nigeria, Sweden, Switzerland, Denmark, Greenland, Alaska, and Trinidad & Tobago. He has more than 15 years IT experience on over 90 projects, including as a former Director of Research & Development at an eLearning software company and as a Director of Project Delivery at an XML content-management systems integrator. He is a /Professional in Critical Infrastructure Protection/ (pcip). The pcip certification is the first and only certification focusing directly on national security. His current focus is information-management architectures for Enterprise 2.0, including the role of social networking tools like wikis such as MediaWiki, Red Hat’s JBoss Wiki, TikiWiki, Twiki and Wikka. His latest assignment is working on implementing document and records management in a large association.  His blog is http://kontentsu.blogspot.com/

January 20 2008

“The Future of Quality”

Paul Borawski

ASQ Future of Quality documents presented by Paul Borawski on Jan 20 2009.

Future of Quality Study (pdf)

Presentation January 20 (powerpoint)

Executive Director and Chief Strategic Officer, American Society for Quality, Milwaukee

Download the study and presentation

The American Society for Quality (ASQ) has commissioned a study to determine the future of Quality. The ASQ Future Study comprises of three major components:

• Identifying the key forces that are most likely to shape the future of quality and the world;
• Developing alternative scenarios describing how these forces might unfold;
• Determining implications for organizations and the quality field and for quality professionals.

This study was conducted by a panel of nearly 100 thought leaders of the quality movement from around the globe, representing every sector of the economy, shared their insights in order to gain a credible understanding of the potential impact of current trends on the future. Through multiple rounds of considerations and on line dialogue, the panelists arrived eventually at a final rank order of their choices- the Seven Key Forces shaping the future of quality.

1. Globalization
2. Social Responsibility
3. New Dimensions for quality
4. Aging Population
5. Health Care
6. Environmental concerns, and
7. 21st Century technology

Armed with this expert view of forces shaping the future, ASQ developed four brief alternate scenarios depicting a spectrum of potential future world conditions. The scenarios serve as narratives to help people imagine what the world might be like in the future as influenced by the forces of change for quality. Paul Borawski will present the results of the study, and discuss the implications for organizations and the quality field and for quality professionals

The Presenter
Paul E. Borawski, CAE, Executive Director and Chief Strategic Officer

Paul E. Borawski joined ASQ in 1986 as director of programs and technical services and was appointed executive director in 1988. In 2003 the board of directors acknowledged his increased responsibilities by naming him chief strategic officer.

• Borawski is accountable for the operations of ASQ headquarters, overseeing a staff of more than 200 professionals, and an annual budget in excess of $40 million.
• He is responsible for the organization's success in attaining its vision. He provides for the ongoing exploration of ASQ's Living Strategy and assures the alignment of the organization's resources with the strategies and goals established by ASQ's board of directors.
• A native of Detroit, Borawski studied electrical engineering at Lawrence University and industrial education at Eastern Michigan University, where he earned a Bachelor of Science degree in 1978. He has done post-graduate work in business management at Eastern Michigan University, the University of Michigan, and Harvard University. Borawski is a Certified Association Executive (CAE).

LEAN SIX SIGMA: THE LEADERSHIP EDGE

Download a copy of the presentation.

co-presented by Rod Morgan and Bill Clarke of e-Zsigma

ASQ Members Night – Open to the Public
• Nov. 18th 2008 - Doors open at 6:00pm, presentations from 7:00-9:00pm.
• RCAF Officers Mess, 158 Gloucester Street, Ottawa, ON.
• $10 for members, $12 for non-members, Free for first time visitors (everyone welcome)

The American Society for Quality (ASQ) is an international association for quality professionals. ASQ Member Nights contain presentations of pertinent subjects by experienced professionals.

LEAN SIX SIGMA: THE LEADERSHIP EDGE co-presented by Rod Morgan and Bill Clarke of e-Zsigma

One of the great things about (Lean) Six Sigma, as I see it, is it is as much a leadership tool as it is a quality program. It really develops better thinking and every time it is wasted on those other than high potential individuals I find it a questionable exercise."

........Jack Welch, former Chairman & CEO General Electric

Over the last 10 years, Lean Six Sigma has rapidly grown to become the most widely accepted and successful business process improvement strategy in the world today. In recent years, this success has translated into the service sector, including banking, insurance, hospitality healthcare and public service.

This interactive, two-hour workshop will provide you with an introduction to Lean Six Sigma and how it can be applied to the Service as well as Public sectors – the vision, creating, aligning, communicating, nurturing, managing and sustaining Lean Six Sigma in such a way that an organization can accept, institutionalize, and effectively implement, as well as drive successful continuous improvement projects that yield measurable, sustainable results.

PRESENTATION OUTLINE
• Introduction to Lean and Six Sigma in the Service Sector
• Lean + Six Sigma - Strength and unity in diversity
• Raising the bar for problem-solving: DMAIC (Define, Measure, Analyze, Improve, Control)
• Overview of Lean & Six Sigma concepts, tools & methodology
• The roles, responsibilities and skill set for each member of a Lean Six Sigma community
• Important considerations for Lean Six Sigma deployment in Services

Rod Morgan
Lean Six Sigma Master Black Belt
As one of e-Zsigma's senior Lean Six Sigma Master Black Belts, Rod Morgan has instructed and coached thousands of Lean Six Sigma – Black Belts, Green Belts and Champions in Canada and internationally. Rod is also one of Canada’s foremost Lean Six Sigma trainers and practitioners and is a faculty member at the Schulich School of Business. He has a diverse background in government, enterprise information technologies, retail, consumer packaged goods, manufacturing, healthcare and finance and the deployment and application of Lean, Six Sigma and continuous improvement in all of those sectors.

Bill Clarke
General Manager, Centre for Government Excellence (CforGE)
Bill Clarke brings 20 years of training and facilitation in the field of business communication. As General Manager for e-Zsigma's Centre for Government Excellence, as well as Six Sigma Green Belt, his work focuses on the development and support of Leadership and Communication skills needed for public sector success. Bill's public sector leadership and communication clients include the Library and Archives Canada, Dept of Fisheries and Oceans, Statistics Canada, Industry Canada and the City of Ottawa.

Current Food Safety Issues

Inteaz Alli, Ph.D, FASQ
Professor (Food Quality Assurance) McGill University, Food Science Department

Telephone: 514-398-7920;

Facsimile: 514-398-7977

Email: inteaz.alli@mcgill.ca

Inteaz Alli is Professor of Food Quality Assurance and Food Analysis in the Food Science Department, and Director of the Barbados Field Semester Studies Program at McGill University, Montreal, Canada. He served as Department Chair from 1995-2003 and as Director of Continuing Professional Development Program in The Faculty of Agricultural and Environmental Sciences in 2002-03. He has been a faculty member at McGill University since 1982.

He has served on numerous academic, research, scholarly and administrative committees at McGill and other institutions in Canada, and several universities around the world. His professional expertise is in the area of food quality assurance/food safety and food quality; he is a food industry practitioner in this field. His primary area of fundamental research is with food proteins.

As an expert in the Food Quality/Food Safety field, Inteaz has published a university-level textbook entitled Food Quality Assurance: Principles and Practices, and several invited book chapters. He has presented numerous invited seminars and conducted invited training courses and workshops in food quality, food safety, HACCP, food proteins and food analysis in universities, food companies, government institutions and international agencies both in North America and around the world in the Caribbean, Africa, Asia and the Middle-East. He has developed food quality/food safety training modules for use in developing countries.

He has served as a advisor, consultant and technical expert in food quality/food safety for several North American food companies (including as a technical expert in several food safety/food quality litigations), in projects with the International Division of Agriculture and Agri-Food Canada (AAFC), the UNDP TOKTEN (Guyana) program, and the Inter-American Institute for Cooperation in Agriculture (IICA).

Inteaz was elected as a Fellow of the American Society for Quality (FASQ) in 2004 in recognition for his achievements and contributions to food quality and food safety in general, and the integration of the HACCP system into food industry quality systems, in particular.

He is a Quality Management Systems Lead Auditor (RABQSA), an ASQ Certified Quality Auditor, an ASQ Certified HACCP Auditor, and a Certified HACCP Trainer.

He has been recognized by Canadian Who’s Who 2005 Edition for his scholarly and professional contributions and achievements. Inteaz has directed research projects of 40 graduate student theses (15 Ph.D., 25 M.Sc.) to date, primarily in the areas of isolation and characterization of food proteins and food quality.

His published work includes over 100 scientific publications in refereed journals.

He is co-inventor and primary researcher for two patents for food protein products and processes for preparation of proteins for use as food ingredients.

In addition to being a Fellow of ASQ, Inteaz is an active member of ASQ, the Canadian Institute of Food Science and Technology (CIFST) and a professional member of Institute of Food Technologist (IFT). He has served in numerous executive capacities and other volunteer roles with these professional organizations.